Assalamualaikum and hi to all The El’s VVIP!
We will guide you through and answer your most frequently asked questions here.
1. How do I purchase The El’s products through this website?
Please follow the steps below :
- Go to www.theels.com.my
- Choose your product on the front page or you can click COLLECTIONS in the menu bar to see more of our product list.
- Next, click Add To Cart and Proceed To Checkout if you are done shopping, otherwise click Continue Shopping
- If you have voucher to redeem, please insert the code in the voucher box
- If this is your first time purchasing The El’s products, you have to log in first using your email (Gmail/Facebook/any valid email)
- If this is not your first time, you can continue to fill in your details in Customer Information
- Choose your Delivery Method
- Next, Choose Your Payment Method but please be noted that we only provide Billplz as our payment gateway
- And now, you have completed your order!! ^^
2. How many days does it take for my parcels to be processed?
- If your order status is Processing, your order will be processed immediately.
- If your order status is On Backorder (paid), your order will be processed once the products you ordered are back in stock.
3. What if the products I bought have defect? Or I bought the wrong size?
- If the defect occurs when the product is in your hands (not due to our error), we will not be able to refund.
- If the defect occurs from our error, you will be refunded if the product is in its original conditions and unused.
- If you happen to buy the wrong size, you may return the product within 7 days after you receive your parcel and the product should be in its original conditions and unused.
4. How do I know which size is suitable for my daughter? 😀
|Age||6 mo||1-2 yo||3-5 yo||6-8 yo||9-12 yo|
If your question is not in the list, you may contact us directly via email at firstname.lastname@example.org or via Whatsapp at +60104546360